feedback@esphome.cloud
Use a clear subject line
Example: [Bug] WebRTC data channel will not open. Include repro steps, Job ID if relevant, and any error log snippets. AI replies in ~90s; human follow-up happens Tuesday office hours.
Send emailPrimary entry
Email: feedback@esphome.cloud
Your message enters the AI triage flow on the same SLA as GitHub Issues (Tuesday office hours, 14:00-16:00 UTC+8).
Other channels
Pick by content type
Security / vulnerabilities
security@esphome.cloud
Acknowledged within 24 hours, every day (not just weekdays). Coordinated disclosure.
security@Private / commercial
hello@esphome.cloud
Self-hosted inquiries, partnership, press — Tuesday office hours (14:00-16:00 UTC+8).
hello@Have a GitHub account?
Use Issues / Discussions
AI replies in ~90s; faster, more public, other users can see it.
Go to GitHubAccess from mainland China
Gitee read-only mirror + email fallback
No-VPN access to source + docs via gitee.com/esphome-cloud/community (synced every 6 hours). Filing issues / discussions still happens on GitHub; if GitHub is unreachable, email feedback@esphome.cloud directly.
Go to Gitee mirror